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TERMS AND CONDITIONS OF USE

Theohari-olivesoap.gr is an electronic products retailer via internet based in Salamina with e-mail communication info@theohari-olivesoap.gr and telephone shop hotline 2104655166.

The following terms and conditions will apply to the use of the e- shop with the brand “OLIVE SOAPS THEOHARI”, located online at  www.theohari-olivesoap.gr. Using our website implies full acceptance of the following terms, without exception, which should be read carefully. If someone does not agree to these terms, he must refrain from the use of the shop as well as any transaction related to this, otherwise deemed to have accepted all terms and operating requirements.

TERMS OF USE

Visitors to the Website agree :

  •         To use real-true elements, individually and tax, on contact forms.
  •         To use the site in accordance with law and morality and will not engage in actions or omissions that may cause damage to this and any other user of networks that are connected to http://www.theohari-olivesoap.gr .

The company reserves the right to amend or revise freely the terms and conditions of transactions of the shop Theohari-olivesoap.gr, whenever it deems it necessary, it undertakes however the obligation to inform consumers about any change, through the page of this shop. The user in turn must monitor periodically the terms and conditions of use, as the use of the site after any changes means automatically you agree to these changes.

COPYRIGHT

The copyright of the content (including text, graphics, images, photographs and software) and services of the site that have been introduced or will be introduced on the web, is protected by Greek, European and international copyright laws and belong exclusively to theohari –olivesoap.gr. It is strictly prohibited any copying, reproduction or retransmission of material without prior written permission, and are provided to visitors of the site only for personal use (non-profit or commercial).

The names, images, logos and distinctive features representing Theohari-olivesoap.gr online Store or third parties and their products or services are proprietary marks of Theohari – olivesoap.gr or third parties protected by relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or license or right to use.

 

LIABILITY LIMITS

The company states that the content, products and services are provided through http://www.theohari-olivesoap.gr site, as part of its transactions from the online store, and is not responsible for any damages that may result  from the execution – or non – of orders or from execution delay, for any reason. The online store Theohari-olivesoap.gr can provide no guarantee for the availability of products, undertakes however the obligation to promptly inform customers on days of availability or unavailability. The theohari – olivesoap.gr makes every effort to provide high quality services, but does not guarantee that there will be no interruptions, errors or harmful elements in the contents of the site and assumes no responsibility for any damage, nor for any requirements, of legal or civil or criminal nature of site users. Guests agree to use it at their own risk.

CONFIDENTIALITY STATEMENT

Questions, requests submitted and generally electronic correspondence are considered confidential.

The information you provide is used only for electronic replying and is not transferable except to the concerned beneficiary. Also if we are required by law or if we believe that the content of messages hurt us, they will be transferred to the competent authorities to:

  •         guard against unauthorized, non-conformity with the law and general misuse of the site
  •         protect the safety and property of users and consumers
  •         protect our legal rights and our assets

The theohari-olivesoap.gr has the right to add and change the content or services of the site, as well as the terms of use whenever it deems it necessary and without prior notice, only by announcing it through the site.

LINKS ON THIS SITE

Any reference or link to another site is provided for the convenience of our users, we are not liable for the contents, products and services offered to these sites or any link contained in an associated web site, or any changes or updates to such sites.

ATTENTION!!!

The data USERNAME and PASSWORD are personal and for your own safety do not give them to third parties.

At the e-mail field insert an active e-mail, as through this you will be informed about the status of your order.

 

HOW TO ORDER

You can order products in 3 ways:

  1.      By registering at our online store shop and putting products in the shopping cart and follow the step-by-step on-line ordering process.
  2.      By calling to 2104655166 & 6909669462 hours 8:30 -10: 30 & 16:30-19:30 throughout the week.
  3.      By sending e-mail to info@theohari-olivesoap.gr, indicating full contact details (SURNAME, FULLNAME, BILLING ADDRESS AND RECEIVER’S, CONTACT NUMBER, WAY OF PAYMENT AND SHIPPING)

 

WAYS OF PAYMENT
- Cash on delivery by courier

WAYS OF SHIPPING – COST OF TRANSPORTATION

GREECE:

DESTINATION

UP TO 2 KG

EACH ADDITIONAL KG

LAND DESTINATIONS

6,25 €

+1,25 €

ISLAND DESTINATIONS

6,25 €

+ 1,25 €

INACCESSIBLE AREAS

6,25 €

+ 1,25 €

 

DESTINATIONS ABROAD

For missions abroad does not apply the practice of COD. The costs for the purchase of products as well as their transportation abroad  must be paid in advance by wire transfer deposit  in a business account. Sotransportcostsareasfollows:

INVOICE OUTDOOR

ZONE 1
ENGLAND, AUSTRIA, BELGIUM, FRANCE, DENMARK,  ITALY, LUXEMBOURG, NETHERLANDS, CZECH REPUBLIC

16,60 € FIRST KILO AND 5,50 € FOR EACH NEXT

ZONE 2

ESTONIA, IRELAND, SPAIN, LATVIA, LITHUANIA, MALTA, HUNGARY, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SWEDEN, FINLAND

22,00 € FIRST KILO AND 8,00 € FOR EACH NEXT

ZONE 3           

BULGARIA, CYPRUS
13,50 €  FIRST KILO AND 3,00 € FOR EACH NEXT

ZONE 4 

GERMANY
17,50 € FIRST KILO AND 5,70 € FOR EACH NEXT

ZONE 5

BOSNIA & HERZEGOVINA, COSOVO, KROATIA, MONTENEGRO, ROMANIA, SERBIA, TURKEY, SKOPJE

19,50 € FIRST KILO AND 3,00 € FOR EACH NEXT

ZONE 6 

AFRICA, AMERICA (NORTH & SOUTH), OZEANIA, ASIA (EXCEPT RUSSIA)

27,00 FIRST KILO AND € 5,30 € FOR EACH NEXT

ZONE 7 

ANDORRA, GIBRALTAR, GREENLAND, SWITZERLAND, ICELAND, BELARUS, LIECHTENSTEIN, MOLDOVA, NORWAY, UKRAINE, RUSSIA, SAN MARINO

23,00 € FIRST KILO AND 3,70 € FOR EACH NEXT

-         EUROPEAN COUNTRIES

(AUSTRIA, BELGIUM, FRANCE, DENMARK, SWITZERLAND, ESTONIA, IRLAND, ICELAND, SPAIN, ITALY, LITHUANIA, LOUXEMBURG, GR. BRITAIN, NORWAY, NETHERLANDS, HUNGARY)

PORTUGAL, SLOVAKIA, SLOVENIA, SWEDEN, FINLAND, CZCECH REPUBLIC, POLAND

A)    EXCEPT FOR Germany, Cyprus

26.00 FIRST TWO KILOS AND 3,70€ FOR EACH ADDITIONAL KG.

 

-         GERMANY – CYPRUS – BULGARIA:

16,00 € FIRST TWO KILOS AND 5 €FOR EACH ADDITIONAL KG.

 

_ AMERICA, ASIA, OZEANIA, AFRICA
30,70 € FIRST TWO KILOS AND 4,7 € FOR EACH ADDITIONAL KG.

_ BALCAN COUNTRIES

( ALBANIA, BOSNIA & HERZEGOVINA, KROATIA, MONTENEGRO, ROMANIA, SERBIA, SKOPJE, TURKEY) EXCEPT FOR BULGARIA

22,00 € FIRST TWO KILOS AND 2,4 FOR EACH ADDITIONAL KG                    

 

DELIVERY OF GOODS FROM US

Products are delivered to the courier or skipping company to ship - if they are readily available from our business- the next business day if the order is made until 12: noon. For other products applies indication of availability in working days. Shipments of the products are always the responsibility of the customer and executed with the partner courier company according to customer’s area. At any case they are performed at the expense of the customer.

The goods travel on behalf and risk of the buyer and remain our property until the final payment.

DELIVERY TIME- DAYS FROM TRANSPORT COMPANY – COURIER
The company  is responsible for the delivery time of goods to be transferred to courier company or transport company, about which you will be informed by e-mail, but not for its final delivery time to the consumer, responsibility which rests solely on last.

The days and times are: Monday to Friday from 08:00 to 14:00, Saturdays (upon request only for courier) from 08:00 to 14:00 and in the evening (upon request only for courier).

Excluding holidays and weekends.

If you live in an inaccessible area, your order will go up to the nearest station and you need to pick up from there.

 

RIGHT OF CANCELLATION OF ORDER

For any order cancellation (total or partial), you should send an e- mail to info@theohari-olivesoap.gr or call to the number 2104655166 to speak to a representative of theohari-olivesoap.gr. This feature is provided before the moment we inform you about the delivery of your order on the carrier via e-mail.

 

WITHDRAWAL – RETURN

You have the right to return the products you purchased within 7 calendar days from the date you received them.

Returns are accepted provided that:

*You have contacted the same day or next working day in our online store by e-mail at info@theohari-olivesoap.gr.

* The products are in the same condition as received, that is without being unsealed or without their packaging being violated.   

* The products are accompanied by proof of retail or invoice.

 

CHARGES IN CASE OF RETURN OF GOODS

  1.      If the product return ratio is the fault of THEOHARI-OLIVESOAP.GR (i.e. wrong product code, etc), transport costs of returning the goods shall be paid  by THEOHARI-OLIVESOAP.GR as transport costs of the second shipment of the product.
  2.      If the product return ratio is the fault of the customer, transport costs are charged to the consumer.

In the latter case the value of the product is returned to the consumer without including transport costs of the original mission and product return as well as  COD charges (if any).

 

PRIVACY

  1. All transactions made through www.theohari-olivesoap.gr, are governed by the International and European law that regulates issues relating to electronic commerce as well as the Consumer  Protection Law (N.2251/1994), regulating matters relating to its sales.
  2. The company informs you that for better and more complete service- trough the services offered in our portal –your personal data are processed under N. 2772/1997 and the relevant amendments and based on the following: You only give the information necessary for the smooth completion of your purchase. More specifically, the necessary data for each transaction is: your full name, a phone number, a home address (street, city, postal code), shipping address of the order and document type (receipt, invoice). At the same time, we voluntarily ask for some elements, such as mobile phone number (in case we need to communicate directly with you), fax number and occupation.

Document data:  In the case of invoice we need the name of the company, VAT number, tax office belonging, occupation, headquarters address and contact number. As for the rest every visitor can wander in our online store without giving any personal information. We will need your personal data (your e-mail and a password) only when you proceed to order products or directories.  In short, we ask just as many information needed to reach our goal, namely the consistent delivery of products ordered, secure payment of your order and your substantial convenience so that by staying satisfied to choose us again for your  purchases.

  1.      We use the data you entrust us to offer an essential service:
  •         To deliver to your place orders that have purchased online.
  •         To be able to confirm your order.
  •         To be able to answer your possible questions and inquiries.
  •         To send you special offers and updates.

 

  1.      Your personal information is under no circumstances distributed to third parties (Article 11 N. 2472/1997). In no case we sand or rent your personal information to third parties. These data are used exclusively by us to continually improve your service. An exception to this obligation is the case where the specific information is requested by court order from the competent authorities of the State.
  2.      Making “INPUT STATE” on the homepage of theohari-olivesoap.gr, with the information you have given as codes EMAIL and PASSWORD you can have access to all information you entrust us, and make changes. By contacting us at info@theohari-olivesoap.gr, you can ask us to delete them and generally display on any objections to the processing of data concerning you.

To ensure the protection of your personal data, the company uses the most advanced and reliable technology for secure transactions via the Internet, worldwide. Personal safety is also for you the password you give when you become member of theohari-olivesoap.gr. To introduce any of your personal information should first be given us the name of the user (username) and a code (password). For this reason, you must keep well these data. Do not risk falling into the hands of third parties!